Time-Limited Promotion to Aid Compliance
Belgian online retailers are facing a pressing deadline to comply with new legislation that mandates offering enhanced delivery options. Starting on 21 September, e-commerce platforms and webshops across Belgium must provide at least two distinct delivery methods to their customers. While retailers have the freedom to choose these methods, it is recommended that one of the options should be environmentally friendly.
In response to this legislative change, nShift, a global leader in delivery experience and management (DMXM), is rolling out a limited-time promotion to assist retailers in adapting to the new requirements. Belgian retailers who sign up now can benefit from a 25% discount on nShift’s solutions for the first six months of their subscription.
New Legislation Marks a Major Shift
Sean-Sherwin Smith, Product Director, Post Purchase at nShift, commented on the significance of the new law: “The introduction of this legislation represents a major shift in how online retailers will operate throughout Belgium. The law places a strong emphasis on sustainability and customer convenience, marking a transformative change in the regulatory landscape. Retailers will need to incorporate multi-carrier capabilities into their operations to meet these new requirements effectively.”
Smith also highlighted the importance of sustainability in nShift’s offerings: “Our extensive carrier library, which includes over 1000 options, features numerous sustainable last-mile solutions. Our Checkout functionality streamlines the process of highlighting and selecting eco-friendly delivery choices, allowing shoppers to easily discover and choose their preferred options.”
Benefits of Multi-Carrier Capabilities
To navigate these regulatory changes efficiently, retailers should partner with a delivery management provider that offers multi-carrier capabilities. The advantages extend beyond mere compliance:
- Diverse Shipping Solutions: Offering a range of delivery options meets varying customer preferences and expectations.
- Increased Delivery Capacity: Enhanced flexibility allows retailers to manage higher demand levels effectively.
- Optimised Delivery Quality and Efficiency: Access to performance data on different carriers aids in improving delivery management and customer satisfaction.
- Support for International Expansion: Building relationships with global carriers facilitates cross-border shipping opportunities.
- Enhanced Brand and Customer Engagement: Effective communication with customers and the ability to control the delivery experience strengthens brand loyalty and supports remarketing efforts.
nShift’s Comprehensive Delivery Management Solutions
nShift’s DMXM suite of solutions is tailored to meet these new regulatory demands and more. Its multi-carrier functionality offers robust delivery management through a network of over 1000 carrier connections and more than one million pick-up/drop-off (PUDO) locations. Retailers can automate carrier booking and label printing processes, enhancing their ability to handle more parcels and work with a variety of carriers while maintaining control over the delivery experience.
Sherwin-Smith stressed the urgency: Retailers impacted by the new legislation must move quickly to ensure they meet compliance requirements. However, it is equally important that they make these changes in a scalable and strategic manner. Partnering with a provider that offers extensive choices, including eco-friendly carriers and emissions tracking capabilities, will be crucial to meeting these new demands.”
Evolving Expectations
nShift is committed to supporting Belgian retailers through this transitional period by providing the tools and incentives needed to adapt to new delivery requirements. Retailers are encouraged to seize this limited-time opportunity to enhance their delivery capabilities and meet the evolving expectations of their customers.