Aldridge Security, the leading wholesaler of security and locking products in the UK and Ireland, has transformed its operations through the implementation of Forterro’s ERP and Warehouse Management Solution, Orderwise. This overhaul has significantly enhanced productivity and efficiency, leading to notable improvements in e-commerce, customer service, and inventory management.
Aldridge Security caters to a diverse range of clients, including locksmiths, architectural ironmongers, builders merchants, and DIY shops. With over 25,000 products offered from its Birmingham and Manchester branches, the company has always supported independent businesses, opting not to supply large DIY chains. However, to meet the growing market demands for speed and efficiency, Aldridge Security recognized the need for an advanced solution.
The adoption of Orderwise marked a pivotal change for the business. Orderwise has significantly contributed to our growth, and we are only beginning to explore its full potential,” said Patrick Cook, Managing Director of Aldridge Security. “We recognised the need for enhanced speed, efficiency, and superior customer service, and Orderwise has effectively supported us in achieving these goals.
Previously, Aldridge Security’s customer service, particularly in managing returns, involved a complicated network of third-party systems. Orderwise has streamlined these processes into a single, integrated solution, providing a unified source of truth for the company’s data.
E-commerce operations have also experienced substantial advancements. Previously, updating the website with product changes involved a manual and labor-intensive process. Orderwise has automated these updates, saving three hours daily and allowing the team to concentrate on enhancing customer service. This efficiency boost has led to a 9.5% increase in web order value and a 48% growth in the average goods received per operator rate.
Distribution and inventory management have also seen significant improvements. The previous system often led to extended working hours beyond the 8pm cutoff, resulting in logistical challenges and excessive overtime. With Orderwise, operations now conclude within the scheduled hours, and inventory management has become more strategic. The system’s full visibility and control over stock items have shifted the focus from guesswork to strategic planning.
“Aldridge Security is renowned throughout the industry for its integrity, service, and product excellence,” said Jon Roberts, Director at Forterro. The company recognised the necessity for modernisation, and we are pleased it selected Forterro for this transition. Orderwise is a robust ERP solution that facilitates digital transformation and fosters growth.
Orderwise offers a comprehensive ERP platform designed for wholesalers, distributors, retailers, and manufacturers. It facilitates automation in order management, stock management, warehouse management, e-commerce, point of sale, business intelligence, transport management, financials, and more.